Proactive IT Support and Remote Management services

Calm Response offer Proactive IT Support & Remote Maintenance services through our Flat Fee Total IT Support plans.

We believe that your IT infrastructure should be a profit center for your business – not a cost center.

You deserve fast, affordable, professional support. That’s why we have bundled our revolutionary Flat-Rate I.T. Support program with our Proactive Network Monitoring Service, providing you experienced IT Support to maintain and protect your network 24 Hours a Day, 7 Days a Week, 365 Days a Year!

Total Care Plan

Calm Response delivers proactive maintenance services through our flat fee Total Care Services Plans. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line of business applications and vendors. We work with you to identify your critical business processes, pain point and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.

We become an extension of your business, and true Partner. Because our Service Plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.

There are several aspects to Calm Response Plan, that differ us from the others:

Technical Operating Center

Our Technical Operations Center personnel are Certified to support all Microsoft Network Operating Systems, Desktop Operating Systems, Microsoft Office applications and all versions of Outlook, Exchange Server and SQL Server, as well as server and desktop hardware, printers, network copiers, scanners, Smartphone’s and PDA’s.

• Rapid Response
• Certified Technician
• Published SLA and Escalation Process

In addition, we support industry specific software such as Sage Line 50, Quickbooks, Saleforce, Netfirms, assorted Wikis

Just pick up the phone or log a problem on our support site.

How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline.

Face it – - that equates to real pounds and pennies. Our Technical Operations Center is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.

24X7 Network Monitoring

Vendor Management

Site Security

We also include:

Quarterly Business Reviews

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line of business applications and vendors. We work with you to identify your critical business processes, pain point and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals and it does not stop there.

We like to revisit that process on a quarterly basic as part of our belief in the merits of “Kaizen” approach to measuring our service and the current and future needs of you company. This allows us to:

• Standardize an operation
• Measure the standardized operation
• Gauge measurements against requirements
• Innovate to meet requirements and increase productivity
• Standardize the new, improved operations
• Continue cycle ad infinitum

Next Step

Download the Calm Response Managed Services Fact Sheet
So contact Calm Response now if you want a service that meets your needs

FAQ’s

Do you perform support on an as needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since all of our flat fee service plans are based on the premise, we do not offer reactive services.

What does your Flat fee service include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications

• Patch Management and Service Pack Updates
• Anti-virus and Anti-Spam management, updates and remediation
• Manage backup and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage Firewalls, routers and switches

Remote Help Desk and Onsite Services for all covered equipment, operation systems and applications:

• Servers, PC’s, Laptops, Firewalls, Routers, and Switches.
• Microsoft Windows XP onwards
• Microsoft Office
• Microsoft Windows Server 2003 and Small Business Server 2003 onwards
• Hosted Exchange + Google Apps
• Microsoft SQL Server 2005 +

Vendor Management Services.

We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application services by a vendor we managed for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand

So no matter what happens in my environment, I never pay more than one Flat Fee per month?

Examples of items that are not covered under our flat fee service plan include the cost of replacement or new hardware, shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside our flat fee, you will always be notified in advance for approval.

What other Services and Solutions do you provide?

We can take care of all your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risk. Some examples of these solutions are:

• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster.
• Disaster Recovery and Business Continuity Solutions to have your data protected within 48 hrs
• Hosted Communications, whether you are a Microsoft, IBM or Google shop supporter we can service your requirement with regards to email.
• Sales force or Microsoft CRM
• Energy conservation in the office.

How can I get further information and get started with your service?

Just give us a call at 0151 000 0000, or email us at be.managed @ calmresponse.com and we be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Need Analysis, followed by a Cost Saving analysis. We will examine the results of these in order to determine our best recommendations to meet your needs.